Question: Who are Eflex Computers?
Answer: Eflex computers is a trading name of Eflex Limited, a registered business operating primarily within the UK.

Question: When will i receive my order?
Answer: We normally dispatch orders within 3 working days of cleared payment, although during busy periods, it may take up to 5 working days

Question: Can i return it if i'm unhappy with it?
Answer: We offer a 7 day money back guarantee, excluding the postage costs (Postage costs on laptops will be billed at £9.95 per item)

Question: If i purchase a refurbished laptop / PC what condition will it be in?
Answer: All of our refurbished laptops & computers undertake a detailed and thorough reconditioning process. The system is totally scrubbed to remove all the information from it, including any hidden viruses etc. We then run a hardware diagnostic test to ensure all the components are fully functional. Any components showing signs of wear or stress are replaced. We then complete the process by reinstalling licensed versions of the software needed such as operating system etc. Some laptops may have slight marks and scratches on their cases but these will be cosmetic only. We pride ourselves on only selling the highest quality refurbished products.

Question: Are the batteries on refurbished laptops included in the warranty?
Batteries are quickly charged and tested to hold charge, but due to how time consuming it would be we cannot test these fully. Therefore they are sold as working, but there duration is unknown and not warranted

Question: I am very technically minded and a bit uncertain about buying online, what should i do?
Answer: If you have any issues at all or need assistance in choosing the right products for you then please dont hesitate to contact us, our contact details can be found here

Question: I have heard alot about internet fraud, how safe is your site to use?
Answer: We use the latest secure payment gateways and full encryptions to ensure every transaction made on our site is 100% safe & secure. Your payment information can never be accessed or read by individuals and offers excellent fraud prevention due to our incorporation of the most secure payment gateways on the internet. You can buy from us with total confidence.

Question: What are your normal working hours?
Answer: For a full list of our opening times and hgow to contact us please see here

Question: Where do you ship To?
Answer: We currently have bases in both the UK & Spain. We ship to all major EU countires and will soon be expanding to worldwide shipping. Please see our shipping charges page for information on shipping costs to your country Shipping Charges

Question: Where are you based?
Answer: We have bases in both Coventry, West Midlands, UK and also Torrevieja, Spain (Please note seen by appointment only)