- We reserve the right to refund orders that request a different delivery address than that of the registered card address or confirmed paypal address. This is for security reasons, for 1st time purchasers we prefer all orders to be sent to the registered card address.
- Our aim is to deliver all goods to U.K mainland in 2/3 working days and all other addresses within 10 working days of confirming the order (unless otherwise stated), however sometimes delays do happen and can take up to 28 days.
- All delivery costs will be shown automatically before you confirm your order, please click on the shipping page for costs.
- Delivery outside the EU may be subject to local import taxes, which is your responsibility where they apply. If they do apply our shipping company should contact you once your goods are in customs to let you know the charge. Unfortunately we can not be held responsible for any charges.
- All our orders are sent by Business Post on a 24-hour service or by Royal mail (first class). Our couriers require a signature and operate between 9am and 5pm on weekdays only, so please specify an address where someone will be able to sigh for the delivery.
- If your deliver has not arrived within the time frame that we state please contact us by either phone or email and we will do our best to make sure you receive your order, as quickly as possible.
- We do everything we can to make sure your goods are delivered on time but are afraid that we can not be held liable for any late deliveries, as we are relaying on a 3rd party company.